Frequently Asked Questions

Part Specific FAQs

What does passcode protect? Can I still plug the drive into another iOS device or PC and view the files?
The purpose of the passcode is to protect your installation of the app. Since the Bolt app allows you to transfer and delete photos and videos on your Apple device, we want you to have the option to protect the transfer and settings on your phone app. It does not protect the files from being accessed if the Bolt is connected to a computer or another iOS device. FAQ: KDT-082917-BOLT-06
Why won’t my Bolt record if my iOS device has less than 200 MB available?
This is a built in limitation on your iOS device. Please move or delete files saved on the iOS device to continue recording. FAQ: KDT-082917-BOLT-05
Can the Bolt app transfer files from 'My Photo Stream' album?
No. The Bolt app will transfer photos and videos directly saved on the iOS device in use. FAQ: KDT-082917-BOLT-04
Can I store movies on the Bolt I downloaded from iTunes to play on my mobile device?
iTunes movies are protected by Digital Rights Management and are not allowed to be played from an external device like the Bolt. FAQ: KDT-082917-BOLT-01
Can I save a photo or video from the drive to the iPhone/iPad?
Yes. To do this, go to View then select the image or video you want to save and then share it via share icon and choose device in the options. FAQ: KDT-082917-BOLT-02
Can I charge my iOS device while the Bolt is connected to the device?
No, the Bolt does not support charging passthrough. The Bolt will drain the battery the most during the first/long transfers. Please make sure to unplug the Bolt from the iOS device when not in use to prevent battery use. FAQ: KDT-082917-BOLT-03
What video and document files does the Bolt support for viewing?
The Bolt supports the following video formats: 3gp, avi, flv, m4v, mkv, mov, mp4, mpg, mts, and wmv. Verify the resolution is not too high for the phone or tablet.

It also supports viewing PDF files. FAQ: KDT-060818-BOLT-08
Why is the audio of the video I copied to the Bolt is in another language and how can I change the language of my video?
Unfortunately, the Bolt app cannot change the language on multi-language video files. The video will play in the default language of the file. FAQ: KDT-060818-BOLT-09

General USB FAQs

My DataTraveler is not being detected in Windows. Why?

1. The DataTraveler could be conflicting with a pre-assigned drive letter. To resolve, do the following (Do not do this for a "Privacy" drive that assigns two drive letters):

      1. Insert the DataTraveler and open "Control Panel". Then open "Administrative Tools".

      2. Open Computer Management

      3. Select “Disk Management” on the left window pane.

      4. Locate the DataTraveler on the right window pane.

      5. Right-click on the drive and select “Change Drive Letter and Paths.”

      6. Click Change and select a new drive letter from the drop-down box. Then click OK.

2. The DataTraveler may be conflicting with pre-installed software. Disable all applications running in the background prior to installation of the Data Traveler.

3. Make sure Windows, any USB controller drivers and the system BIOS for you computer is up to date.

4. If you have a desktop computer, make sure the DataTraveler is inserted directly into one of the main USB ports on the back of the PC. Front ports, keyboard ports or USB Hubs may not supply sufficient power for the High Speed DataTraveler to function properly.

5. Check for a possible conflict is another USB device such as a printer or USB card reader. Unplug the other USB device, insert the DataTraveler drive and restart the system. After the DataTraveler is configured you should then be able to connect the other USB device.

FAQ: KDT-012314-GEN-02
My DataTraveler no longer works or I can no longer view files saved to the DataTraveler. Can the files on the DataTraveler be recovered?

If you have data on the DataTraveler that is important to you, we strongly recommend that you use one of the two possible ways for data recovery (see below). Kingston does not offer data recovery services. For more information on our warranty policy please visit http://www.kingston.com/company/warranty.asp

    1. Contact a company that specializes in data recovery services such as Driver Savers at www.drivesavers.com and Ontrack at www.ontrack.com just to name a couple or you can do a search on Google for data recovery.
    2. Go to www.download.com and do a search for data recovery and download one of the many utilities for data recovery which are fairly simple to use. We suggest trying one of the free versions as they work just as well as the paid versions. However for the possibilities for this option to work, the computer must assign a drive letter to the device. Even so it's not a guarantee. If not then option #1 would be your best bet.

KDT-012611-GEN-25

FAQ: KDT-012611-GEN-25

Windows related FAQs

The computer has mapped network drives. Windows says the drive is installed correctly but no drive letter is assigned to it. Why?

Windows assigns new drives to the next available physical drive. It will sometimes take the same drive letter as a network drive for this reason. This is a common problem with removable storage devices.

To resolve this go to control panel>administrative tools>computer management. Note the drives on the right window pane. See if the Kingston (x) is recognized. (x) denotes the drive letter that Windows assigned for the Data Traveler.

If the DataTraveler is using the same drive letter as one of the other drives, right click the Kingston Drive letter and click on "Change Drive letter and Paths".

On the next dialog box click on the "Change" button and assign a drive letter that is not currently being used.

Note: Do not manually change drive letters if you have a "Privacy" Data traveler that assigns two drive letters for the device.

FAQ: KDT-010611-GEN-03
My DataTraveler will not accept a 4GB or larger file. Why?

To transfer files larger than 4GB, the DataTraveler must have a NTFS or exFAT file system. Unfortunately, the FAT32 file system is not capable of handling a single file larger than 4GB (to be exact, one byte less than 4GB). Follow the steps below to format the DataTraveler with an NTFS File system:

Warning, all data on the DataTraveler will be lost! Please backup the data on the DataTraveler before proceeding.

  1. Locate My Computer (Computer in Vista and 7). Right-click on the Kingston drive and select Format.
  2. Select NTFS or exFAT from the file system drop-down list.
  3. Select Quick Format as the Format option and click Start.
    Note: If NTFS is not an available option, close the Format window and follow steps 4-9.
  4. Right-click My Computer (Computer in Vista) and select Properties.
  5. Select the Hardware tab and click Device Manager.
  6. Expand Disk drives and right-click on the Kingston drive. Select Properties.
  7. Click on the Policies tab and select "Optimize for performance."
  8. Click OK.
  9. Repeat steps 1-3.

Be aware MacOS 10.6.5 will support full read and write access to exFAT formatted drives. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.

Also Windows XP and Vista will require an update in order to access exFAT.

FAQ: KDT-010611-GEN-05

Mac/Linux related FAQs

My DataTraveler is not recognized by Mac OS X. How do I resolve this?

To resolve, make sure to insert the drive directly into the USB ports located on the computer. The USB ports found on the keyboard and some hubs may not supply sufficient power to properly operate the Kingston DataTraveler. Also, go to Finder>Preferences>Sidebar to ensure CD, DVD and iPod and External Disks are checked.

FAQ: KDT-010611-GEN-18
On a Mac, my DataTraveler does not show free space after deleting files. How do I resolve this?

In Macs you first have to empty out the trash can in order to regain the space back. You may have to re-plug the drive back in after emptying out the trash.

Should this not work then a complete format of the device should be done. Please follow these instructions for formatting your Kingston device.

WARNING: Formatting will erase all your data so please make sure you have a copy before proceeding.

  1. Go to Go > Applications > Utilities and Open Disk Utility.
  2. Choose your drive from the left panel and then click Erase on the right.
  3. Select a Volume Format.Choosing MS-DOS File System will allow the drive to work on the Mac and Windows operating systems. If used only in a Mac then select Mac OS Extended as the Volume Format.
  4. Click Erase.
FAQ: KDT-010611-GEN-04

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