Frequently Asked Questions

Featured Questions

Can I use the USB-C charging port as a data port to connect USB-C devices such as a USB drive?
No. This port is for power pass-through only. It can be used to charge your laptop while using all other ports on the Nucleum. FAQ: KDT-121517-NUC-01
What type of cards does the SD and micro SD card slots support?
These slots support MicroSD/microSDHC/microSDXC and SD/SDHC/SDXC standard cards. The SD card slot will support UHS II cards. The micro SD card slot only supports up to UHS I. FAQ: KDT-121517-NUC-02
What HDMI specification does the HDMI connection support?
The HDMI port supports up to 4K at 30Hz. Also, be aware that this HDMI port will not output High-Bandwidth Digital Content Protection (HDCP) content. FAQ: KDT-121517-NUC-03
What am I not getting video output when connected to my Windows system?
Some USB-C controllers in PC systems do not have video support. Your documentation for your system or motherboard must specifically state video output as a feature of the USB-C ports. FAQ: KDT-121517-NUC-04
When I disconnect the power from the Nucleum on a Chromebook, Macbook Pro or Android device, all of the devices connected to the Nucleum disconnect. How do I resolve this?
The reason for this is that there is a delay switching from AC power to battery power on some Chromebooks, Android devices and Macbook Pros.. All of the devices should reconnect shortly after the external power is removed. But be aware that data corruption or data loss may occur during the power switch. Please safely remove any removable storage devices before unplugging the Nucleum from A/C power. FAQ: KDT-121517-NUC-05

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